Shipping policy
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Shipping times within the USA are 3–4 business days.
Where will my order ship from?
Orders are shipped from our fulfillment facility within the USA.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at velvisions@gmail.com.
My order should be here by now, but I still don't have it. What should I do?
Please:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Check with your neighbors in case the courier left the package with them.
If the shipping address was correct and the package wasn’t left at the post office or with your neighbor, contact us at velvisions@gmail.com with your order number. If you found a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.