Privacy policy

Last updated: February 15, 2024

This Privacy Policy describes how Vel Visions ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velvisions.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to the user of the Services.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information We collect personal information about you from various sources to provide the Services. This information varies depending on how you interact with us and includes:

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us.

Information We Collect through Cookies We also automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This may include device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, such as vendors and service providers who may collect information on our behalf, including:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information to process your payment and fulfill your orders.
  • Third parties that collect certain information using online tracking technologies.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, and other transactions.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes.
  • Security and Fraud Prevention: We use your personal information to detect and take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You: We use your personal information to provide customer support and improve our Services.

Cookies We use cookies to enhance and improve our Site and Services. You can set your browser to remove or reject cookies, but this may impact your user experience.

How We Disclose Personal Information We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and third parties who perform services on our behalf.
  • Business and marketing partners to provide services and advertise to you.
  • When you consent to our disclosure of certain information to third parties.
  • In connection with a business transaction, to comply with legal obligations, or to protect the Services and our rights.

Your Rights and Choices Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access / Know: You may request access to personal information we hold about you.
  • Right to Delete: You may request that we delete personal information we maintain about you.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right of Portability: You may request a copy of the personal information we hold about you.
  • Right to Opt out of Sale or Sharing: You may direct us not to "sell" or "share" your personal information.

To exercise these rights, contact us using the details provided below. We will not discriminate against you for exercising these rights.

Complaints If you have complaints about how we process your personal information, contact us at velvisions@gmail.com. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

Contact If you have any questions about our privacy practices or this Privacy Policy, contact us at:

Vel Visions LLC
3130 Kingsbridge Avenue The Bronx, NY
10463 United States
velvisions@gmail.com